Effective for Orders Shipped Within Pakistan

At Davaakhana, your satisfaction and trust are our top priorities. We aim to ensure that every product meets the highest standards of quality and effectiveness. However, if for any reason you are not fully satisfied, we gladly offer a 7-day return and exchange policy in accordance with Google Merchant Center’s terms and Pakistan consumer guidelines.

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1. Countries & Policy Details

• Countries Covered: Pakistan
• Policy URL: https://davaakhana.com/7-day-return-policy/
• Return Acceptance: Returns accepted for both defective and non-defective products.
• Exchange Acceptance: Exchanges are accepted under the same conditions.

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2. Return & Exchange Eligibility

To qualify for a return or exchange:

• The product must be new, unused, unopened, and in its original packaging.
• The item must be returned within 7 days of delivery.
• All tags, seals, and accessories (if any) must remain intact.
• Returns after 7 days will not be accepted.

Non-returnable items:
Due to hygiene and safety reasons, certain items such as opened herbal supplements, personal care items, or customized products are not eligible for return or exchange unless received defective.

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3. Method & Shipping Fees

• Return Method: By mail only.
• Return Label: Included in the package — Free of charge.
• Shipping Costs: While the return label is provided, initial shipping charges are non-refundable.
• Return Shipping: If you choose your own courier instead of using our label, you will bear the cost.
• Packing Fee: A packing fee may apply, depending on the condition of the packaging upon return.
  • If packaging is intact and reusable → minimal fee.
  • If packaging is damaged or non-reusable → higher packing fee.

Please note: Shipping expenses are not included in our refund policy — Davaakhana will not pay for return shipping costs if a customer opts not to use the included label.

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4. Restocking & Processing Fees

• Restocking Fee: No cost.
• Refund Deductions: Only shipping and packing condition fees (if applicable) will be deducted.

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5. Return Procedure

1. Contact Customer Support within 7 days of receiving your order.
2. Provide your order number, product name, and reason for return or exchange.
3. Our support team will confirm your eligibility and guide you through the process.
4. Pack the product securely in its original packaging.
5. Attach the provided return label and mail it back to the address specified.

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6. Refund & Processing Time

• Once your item is received and inspected, we will notify you via email or WhatsApp.
• If approved, your refund will be processed within 14 business days.
• Refunds are issued through the same payment method used during purchase.
• If the return is rejected (e.g., used or damaged item), we will return it to you at your expense.

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7. Exchanges

We also accept exchanges within 7 days of delivery for:

• Defective, damaged, or incorrect items.
• Wrong size, flavor, or packaging (if applicable).

To exchange an item, please follow the same steps as the return process. Exchanges will be shipped after the returned item passes inspection.

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8. Policy Transparency & Compliance

• This policy is publicly available at:
  🔗 https://davaakhana.com/7-day-return-policy/
• It applies exclusively to orders delivered within Pakistan.
• Davaakhana ensures full compliance with Google Merchant Center requirements for return transparency and consumer protection.
• All return terms stated here are consistent with those listed in our Merchant Center feed attributes, including:
  • return_policy_label: Davaakhana 7-Day Policy
  • return_shipping_fee: Customer pays
  • return_method: By mail
  • return_window_days: 7
  • refund_time: 14 days

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Summary:
✔️ Returns & Exchanges accepted (defective and non-defective)
✔️ Product must be new and unused
✔️ 7-day return window
✔️ Return by mail — free return label included
✔️ Shipping not covered by Davaakhana
✔️ No restocking fees
✔️ Refunds processed within 14 days